Shipping policy
DELIVERY INFORMATION
Collection from our Banbury showroom is available on the majority of our products free of charge, please select this option at checkout. Please bring your payment card and photo ID with you on collection. Our showroom is open 9am-5.30pm Monday to Saturday (but please check before traveling).
Orders received before 3pm will, wherever possible and subject to stock availability, be dispatched the same day. All parcels are sent via a Signed for Courier Service which will require someone to be in when the parcel is delivered.
If you have any queries with regard to your delivery or need something urgently, please call on 01295 701 701 or email customerservices@williampowell.com
DELIVERY CHARGES
Standard Delivery £4.95
Available to the UK Mainland and may take up to 2-3 working days - but often quicker.
UK Mainland – Includes England, Wales and parts of Southern Scotland (AB10-36, DD, DG, EH, FK, G, KA, ML, PH1-14, TD, KY)
Next Working Day £10.00
Available on orders placed by 3:00pm to UK Mainland addresses, Monday to Thursday only. Parcels are sent on a 24-hour next-working-day service with DPD. Orders placed on Friday morning on a Next Working Day service will be delivered the following Monday and orders placed on a Friday afternoon, Saturday and Sunday will be delivered the following Tuesday. In the event of a Bank Holiday, this will take an extra day. The Next Working Day service cannot be used for goods paid for by cheque, any item being personalised or certain heavy goods. You will be advised if the Next Day Service cannot be applied to an order.
Northern Ireland, Highlands & Islands, Isle of Man £4.95
For postcodes BT, IM, IV, HS, KA27-28, KW, PA, PH, AB37-56, FK19-21, ZE. Delivery is made by DHL, DPD or Royal Mail and may take up to 3 - 5 working days.
International
Europe - £20, USA & Canada- £40, Australia & New Zealand £60, Rest of World - £30
If ordering online the website may allocate a price for delivery but this may be altered at dispatch due to the final volumetric weight. We will contact you should the price change.
All orders are sent under DDP, at the time of ordering you will be given the total related local customs taxes and import clearance costs, if applicable.
ADDITIONAL INFORMATION
Discounted/Sale Exchange Orders
If an order is returned that includes discounted or sale items for an exchange, there is an additional postage charge on the exchange order at the standard price.