Penelope Chilvers Midcalf Tassel Ladies Shearling Lined Boot - Biscuit

ORDER AND RETURNS INFORMATION

Orders received before 3pm will, wherever possible and subject to stock availability, be dispatched the same day. All parcels are sent via a Signed for Courier Service which will require someone to be in when the parcel is delivered.

STANDARD DELIVERY £4.95

Available to the UK Mainland and may take up to 2-3 working days - but often quicker.

UK Mainland – Includes England, Wales and parts of Southern Scotland (AB10-36, DD, DG, EH, FK, G, KA, ML, PH1-14, TD, KY)

NEXT WORKING DAY £10.00

Available on orders placed by 3pm to UK Mainland addresses, Monday to Thursday only. Parcels are sent on a 24 hour next working day service with DPD. Orders placed on Friday morning on a Next Working Day service will be delivered the following Monday and orders placed on a Friday afternoon, Saturday and Sunday will be delivered the following Tuesday. In the event of a Bank Holiday, this will take an extra day. The Next Working Day service cannot be used for goods paid for by cheque, any item being personalised or certain heavy goods. You will be advised if the Next Day Service cannot be applied to an order.

NORTHERN IRELAND, HIGHLANDS & ISLANDS, ISLE OF MAN £4.95

For postcodes BT, IM, IV, HS, KA27-28, KW, PA, PH, AB37-56, FK19-21, ZE. Delivery is made by DHL, DPD or Royal Mail and may take up to 3 - 5 working days.

INTERNATIONAL

Europe - £20, USA & Canada- £40, Australia & New Zealand £60, Rest of World - £30 If ordering online the website may allocate a price for delivery but this may be altered at dispatched due to the final volumetric weight. We will contact you should the price change.
All orders are sent under DAP and the customer is the bearer of all related local customs taxes and import clearance costs, if applicable.

If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase.

ORDER AND RETURNS INFORMATION

EXTENDED RETURNS:

From the 1st of November we're extending our Exchange Policy. If you buy an item after the 1st November 2024 and change your mind you can return these for an exchange until the 14th January 2025. This excludes sale/reduced and Black Friday items.

If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase. We will not be offering replacements on sale/reduced items but instead you will receive a refund for the value of the goods purchased as applicable. This does not affect your statutory rights


EXCHANGES & REFUNDS
If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase. Just follow these 3 easy steps:

1. Package up the item(s) you wish to return. The item(s) must be unworn/unused, in the original product packaging with product labels attached and a copy of your original invoice enclosed.
2. Head over to our returns portal (which can be found here) detailing whether you would like a refund or an exchange.
3. Send the parcel back to us.

• Engraved or embossed items
• Special order items
• Gift wrapping
• Goods damaged in your possession
• Additional postal services (e.g. Next day delivery)
• Items which due to their use can come into direct contact with the body (e.g. whistles & calls, ear plugs, thermal wear, cleaning care equipment, socks)