Penelope Chilvers Long Tassel Ladies Leather Boot - Conker
ORDER AND RETURNS INFORMATION
Orders received before 3pm will, wherever possible and subject to stock availability, be dispatched the same day. All parcels are sent via a Signed for Courier Service which will require someone to be in when the parcel is delivered.
STANDARD DELIVERY £4.95
Available to the UK Mainland and may take up to 2-3 working days - but often quicker.
UK Mainland – Includes England, Wales and parts of Southern Scotland (AB10-36, DD, DG, EH, FK, G, KA, ML, PH1-14, TD, KY)
NEXT WORKING DAY £10.00
Available on orders placed by 3pm to UK Mainland addresses, Monday to Thursday only. Parcels are sent on a 24 hour next working day service with DPD. Orders placed on Friday morning on a Next Working Day service will be delivered the following Monday and orders placed on a Friday afternoon, Saturday and Sunday will be delivered the following Tuesday. In the event of a Bank Holiday, this will take an extra day. The Next Working Day service cannot be used for goods paid for by cheque, any item being personalised or certain heavy goods. You will be advised if the Next Day Service cannot be applied to an order.
NORTHERN IRELAND, HIGHLANDS & ISLANDS, ISLE OF MAN £4.95
For postcodes BT, IM, IV, HS, KA27-28, KW, PA, PH, AB37-56, FK19-21, ZE. Delivery is made by DHL, DPD or Royal Mail and may take up to 3 - 5 working days.
INTERNATIONAL
Europe - £20, USA & Canada- £40, Australia & New Zealand £60, Rest of World - £30 If ordering online the website may allocate a price for delivery but this may be altered at dispatched due to the final volumetric weight. We will contact you should the price change.
All orders are sent under DAP and the customer is the bearer of all related local customs taxes and import clearance costs, if applicable.
If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase.
ORDER AND RETURNS INFORMATION
EXTENDED RETURNS:
From the 1st of November we're extending our Exchange Policy. If you buy an item after the 1st November 2024 and change your mind you can return these for an exchange until the 14th January 2025. This excludes sale/reduced and Black Friday items.
If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase. We will not be offering replacements on sale/reduced items but instead you will receive a refund for the value of the goods purchased as applicable. This does not affect your statutory rights
EXCHANGES & REFUNDS
If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase. Just follow these 3 easy steps:
- Package up the item(s) you wish to return. The item(s) must be unworn/unused, in the original product packaging with product labels attached and a copy of your original invoice enclosed.
- Head over to our returns portal (which can be found here) detailing whether you would like a refund or an exchange.
- Send the parcel back to us.
Please allow up to 14 days for your parcel to be received and for refunds/exchanges to be processed. Our team will endeavour to process returns/exchanges as quickly as possible.
We are unable to reserve stock for future exchange. If you require your item sooner than the 14-day timeframe, please place a new order via our website (quote code EXC20 for FREE standard UK mainland delivery) and request a full refund for your original purchase.
Please Note: All goods are returned at your own risk and cost and we strongly recommend sending goods by a recorded delivery method. Exchanged orders may incur an additional postage price.
If returning items from outside of the European Union, please ensure the parcel is clearly labelled "BRITISH RETURNED GOODS - RELIEF CLAIMED".
SALE / REDUCED ITEMS INC. BLACK FRIDAY
All returns will be processed as a refund to your original payment method.
NON-REFUNDABLE ITEMS
- Engraved or embossed items
- Special order items
- Gift wrapping
- Goods damaged in your possession
- Additional postal services (e.g. Next day delivery)
- Items which due to their use can come into direct contact with the body (e.g. whistles & calls, ear plugs, thermal wear, cleaning care equipment, socks)
FAULTY OR INCORRECT ITEM(S)
In the rare event that the items you have purchased from us are faulty, damaged or not what you ordered, please contact us as soon as possible by completing our Faulty Goods Form (found here) explaining the issue and if possible, enclosing photographs of the fault and a copy of proof of purchase or details or your order number. Without this information, we cannot progress your claim. You will be advised of the next course of action and if applicable, how any items can be returned to us. If you chose to return any item using your own method of postage, please be aware that we cannot refund any postage charges incurred by you.
We will get back to you as quickly as possible but please allow up to 5 working days for a member of our team to respond outlining the next steps. During peak trading periods, this may be longer. If you need to speak to Customer Services for advice, you can call 01295 701701, Monday to Friday between the hours of 9.00 am – 5.00 pm.
The Penelope Chilvers Long Tassel Ladies Leather Boots are designed with adventure in mind. Handmade from sustainably sourced Spanish vegetable-dyed leather and cut in an ultra feminine shape that hugs the calf and ankle. The elegant look of these boots is enhanced by scallop detailing at the zip panel and a chic leather tassel. These boots offer a whole lot more than just style, with a Goodyear Welted Commando rubber sole, external brass YKK zip, internal cork sole layer that moulds to your foot shape, and removeable foam inner soles for added instant underfoot comfort. They are also highly practical and made to last. If you're looking for the highest level of fashion and function, these are the luxurious boots for you.
- Handmade
- Sustainably sourced Spanish vegetable-dyed leather
- Elegant feminine fit
- Goodyear Welted Commando rubber sole
- Goodyear construction allows for resoling
- Durable rubber tread sole
- Removeable insole for the perfect fit
- Scallop detail at zip panel
- Leather tassel (not to be used as zip pull)
- Brass YKK zip
- Internal cork layer for extra comfort
- Partially leather lined
- Leather is dyed using plant extracts and oiled by hand
- Recommended to use a leather protector spray before use
- Nourish leather regularly with conditioning cream
- Height: Approx. 43cm - 44cm depending on size
- 2 year warranty
Please note, due to the vegetable dying process and natural products involved, some minor tonal variations and imperfections of the hide can occur.
True Fit - We recommend taking your usual size. The boots come complete with removeable insoles.
Please refer to our size guide further down the page for information on height and calf width. Please be aware, as each pair of boots is individually cut and constructed by hand, the final measurements may vary slightly.